Clinics and practices

Answer the practical questions so your reception can focus on patients.

Patients ask about opening hours, appointments, parking and what treatments you offer. These questions add up.

Your assistant

Illustrative example

Is there parking near the practice?

There is a pay-and-display car park on Station Road, two minutes’ walk from the practice, according to our contact page.

Typical questions

What your customers ask, and how it helps.

Illustrative examples. Your assistant only answers from information you approve.

What are your opening hours?
Answers from your published hours.
How do I book an appointment?
Explains your booking process and links to it.
Do you offer evening appointments?
Shares availability information listed on your site.

Appointment requests go to reception; anything clinical is directed to a qualified member of staff.

The assistant does not give medical advice. It directs urgent or clinical questions to appropriate contacts and services.

More examples

Illustrative conversations based on what businesses like yours deal with every week.

Turns price questions into bookings
How much is a teeth whitening consultation?
According to our price list, a whitening consultation is £50 and comes off the treatment cost if you go ahead. Would you like to request an appointment? Reception will call to confirm a time.
Why it helps: Private treatment enquiries go straight into the booking diary.
Signposts safely out of hours
I have really bad toothache and you’re closed. What do I do?
I’m sorry you’re in pain. I can’t give medical advice. For urgent dental care out of hours, our website says to call NHS 111. If it’s an emergency, call 999. Would you like reception to call you when we open?
Why it helps: Patients get the right help quickly, and your team gets a callback list in the morning.

Paste your web address and see an assistant answer questions about your business. No payment details needed.