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Laila AI Receptionist, by Cailub · Coming soon

Meet Laila. Never miss another call.

Coming soon: Laila isn’t available to buy just yet. Laila (say “lay-la”) is Cailub’s friendly, professional AI receptionist. She answers your phone 24/7 and texts your customers, using what she already knows from your Cailub chatbot. From £49 a month.

Register your interestSee the plans

Hear her for yourself

Talk to Laila now.

Turn on your microphone and have a real conversation. Ask about Cailub, or build a free demo from your website first and Laila will answer as your business.

Talk to Laila

Ask her anything about Cailub, or pretend you’re one of your customers calling.

How it works

Simple to set up. Nothing to install.

  1. Step 1

    Laila learns your business

    From your website and documents, the same knowledge your Cailub chatbot uses. No scripts to write. Keep the name Laila or choose your own before you buy.

  2. Step 2

    Forward your calls

    Keep your number and forward calls to Laila, all the time or only when you’re busy or closed. Or pick a new local number.

  3. Step 3

    She answers, books, texts or hands over

    Laila answers questions, takes messages, books, moves and cancels appointments, texts confirmations and reminders, and puts callers through to your team when you want her to.

A call with Laila

Answered, booked, confirmed, in under two minutes.

Here’s how a typical call goes. If the caller needs a person, Laila puts them through to your team instead.

  1. 1Call answered“Hello, thanks for calling Bright Dental. I’m Laila, the AI receptionist. How can I help?”
  2. 2Question answered“Yes, we see new patients. A check-up is 30 minutes.” (from the practice’s own information)
  3. 3Appointment booked“I can do Tuesday at 10:30. Shall I book that?” Booked only once the diary confirms it.
  4. 4Text confirmation“Hi Sam, your check-up at Bright Dental on Tue 4 Nov at 10:30 is confirmed. Reply to change it.”
  5. 5Reminder sentA reminder the day before. If the booking moves or is cancelled, the reminder updates too.

Human handover

When a caller needs your team.

Live call transfers come with the Growth and Business plans. On Starter, Laila takes a message or arranges a callback instead.

  1. Step 1

    A caller needs a person

    They ask for someone, or the call matches a rule you choose: a complaint, something urgent, a question Laila can’t answer, or a strong sales lead.

  2. Step 2

    Laila puts them through

    During your opening hours she says she’s transferring them and tries your team numbers in the order you set.

  3. Step 3

    If nobody answers

    Laila never says someone is available unless the transfer actually connected. She takes a message or arranges a callback, emails you, and can text your team.

  4. Step 4

    Everything is logged

    Each call shows whether it was transferred or not answered, with Laila’s summary of the call.

Your choice

Voice, SMS, or both.

Pick what suits your business. You can change it later from your dashboard.

  • Voice only

    Laila answers your calls, takes messages, books appointments and transfers callers to your team.

    Best if most customers ring you.

  • SMS only

    Automatic texts: booking confirmations, reminders, follow-ups and missed-call texts, plus marketing to people who agreed.

    Best if you already answer calls but want fewer no-shows.

  • Voice + SMS

    Everything in both, working together: answered calls followed by text confirmations and reminders. Adds £10/month.

    The complete receptionist.

Read the Laila setup guide (PDF) · customers get a version written for their own setup in the dashboard.

Setting up Laila, your AI receptionist: about 3 minutes, step by step with on-screen captions and background music. Pause at any step.

Pricing

Simple plans, minutes and texts included.

Choose voice, SMS or both (+£10/month for both). You only pay extra above your allowance: 29p per incoming minute, 35p outgoing, 8p per text. No long contracts.

  • Starter

    £49/month

    150 call minutes · 200 texts

    • Laila answers calls 24/7 from your business information
    • Takes messages and arranges callbacks
    • Automatic texts: booking confirmations, reminders, follow-ups
    • Call and text history in your dashboard

  • Growth

    Recommended

    £99/month

    350 call minutes · 500 texts

    • Everything in Starter
    • Laila books, moves and cancels appointments in your Google Calendar
    • Optional call transfers to your team
    • More minutes and texts included

  • Business

    £179/month

    650 call minutes · 1000 texts

    • Everything in Growth
    • Up to 3 phone numbers
    • The most minutes and texts included
    • Priority support

Set it up yourself for free, or let us do it for £299, charged once if Cailub also installs your chatbot. Keep your existing number by forwarding calls to your Cailub number, or rent a local number in supported countries from £4/month (shown before you choose).

Built to be trusted

Sounds natural. Never pretends.

Callers get Laila’s calm, friendly voice and a straight answer, or a person when they need one.

  • Laila always says she’s an AI assistant at the start of the call
  • Tells callers when calls are recorded, and you choose whether they are
  • Never makes up prices, availability or policies: she only uses what you’ve approved
  • Confirms the details with the caller before booking, moving or cancelling anything
  • Complaints and sensitive calls go to your team, or are flagged as a message if nobody’s free
  • Only books a time once your calendar has accepted it
  • Outgoing calls only to people who asked for a call or are already your customers
  • Marketing texts only to people who agreed, with STOP honoured straight away
  • Booking reminders follow the appointment: change or cancel it and they update

Start with the chatbot. Add the phone later.

Laila uses the same knowledge on the phone as she does in your Cailub chatbot, so the best first step is a free chatbot demo on your own website.

Book a Call